WHAT IS THE ROCHE DISASTER POLICY?
A long-standing Roche service (applies to Roche Laboratories Inc., Syntex Laboratories Inc. and Roche Products Inc. products) that extends help to wholesalers, pharmacies and hospitals that are the victims of fire, flood, storms, earthquakes, civil disturbances, or other catastrophes.

WHAT SHOULD I DO IF DISASTER STRIKES MY PHARMACY?
Contact your Roche representative, who will notify the Order Fulfillment Organization that a disaster has occurred. If you prefer, you may call the Order Fulfillment Organization directly at 800-526-0625. In either case, be prepared to provide the following information:

• Your current business address, whether you are at your original site or an alternate site.

• The name and the phone number of the contact person at your current operating location.

• A copy of your DEA certificate.

• Proof of the disaster. This can be a newspaper article describing the occurrence; photographs; or a copy of a claim you have filed with your insurance company.

WHAT ASSISTANCE IS AVAILABLE FROM ROCHE?
You may choose to receive a ROCHE DISASTER PAK or credit from your wholesaler for the return of the unsaleable or damaged goods. If you elect to receive a DISASTER PAK, you will be asked for a list of the Roche products for which you fill weekly prescriptions.

WHAT DOES THE ROCHE DISASTER PAK CONTAIN?
The Roche products you listed will be supplied in 1 x 100 quantities or less, depending on the product's unit size.

IF YOUR CURRENT OPERATING ADDRESS IS NOT THE BUSINESS LOCATION REGISTERED WITH THE DEA, ROCHE WILL NOT INCLUDE CONTROLLED SUBSTANCES IN THE DISASTER PAK.

HOW SOON WILL I RECEIVE MY DISASTER PAK?
You will receive your DISASTER PAK within a week after you have filed your claim with Roche. After your DISASTER PAK has been shipped, the Order Fulfillment Organization will phone you and your Roche representative to confirm that you have received your DISASTER PAK and that action has been taken on your disaster claim.