This policy applies to returns of Roche Laboratories Inc., Roche Products Inc. and Syntex Laboratories Inc. products.

Roche accepts returns of its pharmaceutical products if the product expiration date has passed or the product has less than 6 months expiration dating remaining, but in no event will credit be extended for merchandise which is outdated by more than one year.

Customers do not require prior authorization to return a Roche product, except for items listed in Schedule II of the Controlled Substances Act.

Credit will be extended for all Roche products currently in the line if they are: outdated, discontinued, damaged or deteriorated, but in no event will credit be extended for merchandise which is outdated by more than one year.  Partial returns are accepted.

Credit will not be extended for merchandise that does not meet the above criteria and therefore is saleable or when the intent of the customer is to temporarily reduce inventory.

Credit will not be extended for repackaged products or for material not in its original containers.

Credit will not be extended for product that is returned to either a Roche facility or Capital Returns, our return goods processor, that was not purchased and shipped directly from the Roche Laboratories distribution facility in Joppa, Maryland.  Merchandise returned that does not meet this criterion will be destroyed and no credit will be extended.

• Name and address of facility returning product
• Phone number
• DEA number
• Wholesaler name and location
• List of products including quantity being returned, lot number and expiration date of each.

Returns from non-direct customers, that are within our return goods policy, will receive payment in the form of a check issued by Roche Laboratories Inc.

Products not manufactured by Roche will not be accepted for credit. To return Roche products listed in Schedule II of the Controlled Substances Act, prior authorization is required. Capital Returns must be advised in writing of the exact number and package size of each such item to be returned. Requests to return Schedule II items should be sent to:

CAPITAL RETURNS
4066 N. PORT WASHINGTON ROAD
MILWAUKEE, WI 53212
ATTENTION: ROCHE RETURN GOODS
TELEPHONE: 800-526-0625

Capital Returns will provide customers with a DEA (BNDD) requisition form, which will serve as authorization for shipment.

Roche reserves the right to destroy without notification, credit, exchange or return to the customer, any merchandise which does not conform to this policy.

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